Privacy Policy

Last Updated: 2025-12-29

1. Introduction

X-KPR Marine Fabrication ("we," "our," or "us") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

2. Information We Collect

2.1 Information You Provide Directly

When you use our quote request form or contact us, we may collect:

• Contact information (name, email address, phone number, company name)
• Project details (CAD files, drawings, specifications, quantity requirements)
• Shipping address (for quote calculation and order fulfillment)
• Payment information (processed securely through third-party payment processors)

2.2 Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and geographic location
• Browser type and version
• Pages visited and time spent on pages
• Referring website or source
• Device information (type, operating system)

3. How We Use Your Information

We use the information we collect to:

• Provide Services: Process quote requests, communicate project details, and fulfill fabrication orders
• Improve Services: Analyze website usage to improve user experience and service quality
• Communication: Send project updates, delivery notifications, and respond to inquiries
• Compliance: Meet legal and regulatory requirements, maintain business records

4. Information Sharing and Disclosure

4.1 We Do Not Sell Your Information

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

4.2 Third-Party Service Providers

We may share information with trusted service providers who assist in business operations:

• Shipping Partners: For order fulfillment and delivery (name, address, contact details)
• Payment Processors: For secure payment processing (payment card information is never stored on our servers)
• Material Suppliers: Material specifications for procurement (no personal contact information)
• Cloud Storage Providers: Secure storage of CAD files and project documentation

All third-party service providers are contractually obligated to protect your information and use it only for the purposes we specify.

4.3 Legal Requirements

We may disclose your information if required by law, court order, or government regulation.

5. Data Security

We implement reasonable security measures to protect your information from unauthorized access, alteration, disclosure, or destruction:

• Encrypted data transmission (HTTPS/TLS)
• Secure cloud storage with access controls
• Regular security audits and updates
• Employee training on data protection practices

However, no method of internet transmission or electronic storage is fully secure. While we strive to protect your information, we cannot guarantee absolute security.

6. Data Retention

We retain your information for as long as necessary to:

• Fulfill the purposes described in this Privacy Policy
• Meet legal, accounting, or reporting requirements
• Resolve disputes and enforce agreements

Project files (CAD drawings, specifications) are typically retained for 2 years after project completion for reference in case of repeat orders or warranty claims.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Objection: Object to our processing of your information for certain purposes
• Data Portability: Request a copy of your information in a structured, machine-readable format

To exercise these rights, please contact us at privacy@x-kpr.com.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance user experience:

• Essential Cookies: Required for website functionality (session management, form submissions)
• Analytics Cookies: Help us understand how visitors use our website (Google Analytics or similar)

You can control cookie preferences through your browser settings. Disabling cookies may affect website functionality.

9. Third-Party Links

Our website may contain links to third-party websites (material suppliers, industry resources). We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.

10. Children's Privacy

Our services are intended for business-to-business use and are not directed at individuals under 18 years of age. We do not knowingly collect personal information from children.

11. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your information in compliance with applicable data protection laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will post the updated policy on this page with a revised "Last Updated" date. We encourage you to review this policy periodically.

13. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: