Terms & Conditions

Last Updated: 2025-12-29

1. Acceptance of Terms

By requesting a quote, placing an order, or using the services of X-KPR Marine Fabrication ("Company," "we," "our"), you ("Customer," "you") agree to be bound by these Terms & Conditions. If you do not agree to these terms, please do not use our services.

2. Quote Requests and Quotations

2.1 Quote Request Process

Customers may request quotes by submitting CAD files, technical drawings, and project specifications through our website or email. Quote requests should include:

• 3D CAD models (STEP, IGES, Parasolid preferred) or 2D drawings (DXF, DWG, PDF)
• Material specifications (stainless steel grade, aluminum alloy, etc.)
• Quantity requirements
• Target delivery timeline
• Surface finish or coating requirements

2.2 Quote Delivery

Standard quotes with Design for Manufacturing (DFM) feedback are provided within 48 business hours. Quotes are valid for 30 days from the date of issue unless otherwise stated.

2.3 Quote Accuracy

Quotes are based on the information provided by the Customer. Changes to specifications, materials, quantities, or delivery requirements may result in revised pricing. We reserve the right to adjust pricing if errors or omissions are discovered after quote issuance.

3. Orders and Acceptance

3.1 Order Placement

An order is considered placed when the Customer provides written acceptance of a quote (via email or signed purchase order). Order acceptance creates a binding contract between the Customer and the Company.

3.2 Order Changes

Changes to an order after acceptance may incur additional costs and delays. Change requests must be submitted in writing and are subject to approval. We will provide a revised quote reflecting the impact of requested changes.

3.2 Order Cancellation

Orders may be canceled before production begins with written notice. Once material has been procured or production has started, cancellation fees will apply:

• Material purchased but not processed: Customer pays for materials at cost
• Partial production completed: Customer pays for work completed plus materials
• Production completed: Full payment required

4. Payment Terms

4.1 Payment Schedule

Standard payment terms:

• New Customers: 50% deposit upon order acceptance, 50% before shipment
• Established Customers: Net 30 days from invoice date (subject to credit approval)
• Large Orders (>$10,000): Custom payment schedules may be arranged

4.2 Late Payment

Overdue invoices accrue interest at 1.5% per month (18% annually) or the maximum rate permitted by law, whichever is lower. We reserve the right to suspend work on future orders until outstanding balances are paid.

4.3 Payment Methods

We accept wire transfer, credit cards (via secure payment processor), and PayPal. Credit card payments may incur a 3% processing fee.

5. Lead Times and Delivery

5.1 Lead Time Estimates

Lead times are estimates based on current production capacity:

• Prototypes (1-10 units): 7-10 business days after order confirmation
• Production Runs (50+ units): 2-3 weeks after order confirmation
• Complex Assemblies: Lead time provided in quote based on project complexity

Lead times are estimates, not guarantees. Delays may occur due to material availability, equipment issues, or unforeseen circumstances.

5.2 Shipping and Risk of Loss

Shipping costs are not included in quotes unless explicitly stated. Orders ship FOB (Free on Board) from our facility in Shenzhen, China. Risk of loss transfers to the Customer upon shipment.

5.3 Delivery Delays

We are not liable for delays caused by factors beyond our reasonable control, including but not limited to: material shortages, equipment breakdowns, labor disputes, natural disasters, or government actions.

6. Quality and Inspection

6.1 Quality Standards

All work is performed in alignment with ISO 9001 quality management principles. Dimensional tolerances, material specifications, and weld quality standards are as specified in the quote or customer drawing.

6.2 Pre-Shipment Inspection

We perform dimensional inspection and visual quality checks before shipment. Photos of finished parts are provided to the Customer for approval before packaging.

6.3 Customer Inspection

The Customer must inspect received parts within 7 days of delivery. Claims for visible defects (dimensional errors, surface defects, missing items) must be reported within this period.

7. Warranty and Returns

7.1 Warranty

We warrant that parts will be free from defects in materials and workmanship for 90 days from the date of shipment. This warranty covers:

• Dimensional errors exceeding specified tolerances
• Material defects (wrong alloy, substandard material)
• Weld defects (incomplete penetration, porosity, cracks)

This warranty does NOT cover:

• Normal wear and tear
• Damage caused by improper installation, use, or maintenance
• Corrosion or degradation due to environmental exposure (unless material was incorrectly specified by us)
• Design defects in customer-provided designs

7.2 Warranty Claims

Warranty claims must be submitted in writing with photos and dimensional measurements. Approved claims will be remedied by replacement parts at no charge. We are not liable for costs of removal, installation, or consequential damages.

7.3 Returns

Custom-fabricated parts cannot be returned unless they fail to meet specifications. Non-conforming parts may be returned with prior authorization for evaluation and replacement.

8. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATED TO OUR SERVICES SHALL NOT EXCEED THE AMOUNT PAID BY THE CUSTOMER FOR THE SPECIFIC ORDER GIVING RISE TO THE CLAIM.

WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO: LOST PROFITS, PRODUCTION DELAYS, BUSINESS INTERRUPTION, OR DAMAGE TO OTHER EQUIPMENT.

9. Intellectual Property

9.1 Customer-Provided Designs

The Customer retains all intellectual property rights in designs, CAD models, and technical drawings provided to us. We will not disclose or use Customer designs for any purpose other than fulfilling the Customer's order.

9.2 Manufacturing Processes

Our manufacturing processes, fixturing designs, and process parameters remain our proprietary information and are not disclosed to customers.

9.3 Confidentiality

We treat all Customer information as confidential. CAD files, drawings, and project specifications are not shared with third parties without Customer consent, except as necessary for order fulfillment (material suppliers, shipping carriers).

10. Compliance with Laws

The Customer is responsible for ensuring that ordered parts comply with applicable laws, regulations, and industry standards for their intended use. We manufacture parts to Customer specifications but make no representation regarding regulatory compliance, fitness for purpose, or safety certifications.

11. Force Majeure

Neither party shall be liable for failure to perform obligations due to events beyond their reasonable control, including: natural disasters, war, terrorism, labor disputes, government actions, pandemics, or supply chain disruptions. Affected obligations will be suspended during the event and resumed when reasonably possible.

12. Dispute Resolution

Any disputes arising from these Terms & Conditions or our services shall be resolved through:

1. Good Faith Negotiation: Parties will attempt to resolve disputes through direct discussion
2. Mediation: If negotiation fails, disputes will be submitted to mediation before pursuing litigation
3. Governing Law: These terms are governed by the laws of [Jurisdiction to be specified]

13. Changes to Terms

We may update these Terms & Conditions from time to time. Changes will be posted on this page with a revised "Last Updated" date. Continued use of our services after changes constitutes acceptance of the updated terms.

14. Contact Information

For questions about these Terms & Conditions, please contact us: